1. Discover
We map your brand, market and network model, then show you the platform running live.
Complete Telecommunications Solutions
End-to-end platform and services designed for modern telecom operations
BSS/CRM MVNE Platform
Everything a modern operator needs, in one place: launch brands, charge in real time, onboard customers and delight them on their phone.
- Multi-tenant architecture
- Real-time charging, billing & rating
- Subscriber lifecycle management
- API-first integration
- White-label customer app
Professional Services
Expert consulting and implementation services for telecom operators
- MVNO launch consulting
- System integration
- Custom development
- 24/7 managed services
Integration Solutions
Seamless connectivity with existing telecom infrastructure
- MNO API integration
- Legacy system migration
- Third-party connectors
- Custom middleware
Enterprise BSS/CRM Platform
One platform for the whole subscriber journey, from the first lead to the thousandth top-up
Admin
$2.4M
Monthly Revenue
+12%
847K
Active Subscribers
+8%
1.2M
Daily Transactions
+15%
Revenue Trend
Sample data
Recent Activity
1,247 new subscribers today
2 min ago
Billing cycle completed
15 min ago
System health: 99.9%
1 hour ago
One Platform. Every Brand. Total Control.
Run a whole portfolio of brands from a single deployment. Platform operators manage tenants, brand teams run their own back office, and every customer gets an experience that looks like it was built just for them.
5
Purpose-Built Portals
13
TM Forum Open APIs
Multi
Brand Tenancy
Charge in Real Time. Bill with Confidence.
A carrier-grade online charging engine meets a complete billing suite. Launch a new plan, bundle or promotion in minutes and watch balances, quotas and renewals update the instant a customer uses a service.
- Prepaid and postpaid on one platform
- Bundles, add-ons, group and pooled plans
- Fair-use throttling with customer notices
- Vouchers, recharge and distributor channels
- Invoicing, tax data and electronic invoices
- Payment gateways, stored cards and auto-collection
From First Click to Loyal Customer
Capture leads, verify identity, activate service and keep customers close, all in one connected workflow. Fewer hand-offs, faster activations, happier subscribers.
- Leads, opportunities, cases and SLAs
- Identity verification before activation
- Order capture with automated provisioning
- Plan changes, family and group management
- Campaigns by email and WhatsApp
- Number porting and eSIM support
Plug Into Your Ecosystem
Built on open standards so you are never locked in. Connect networks, payment providers and partners through TM Forum Open APIs, webhooks and a provider-abstraction layer.
- TM Forum Open APIs: catalogue, ordering, inventory, billing, usage and more
- OAuth scopes, rate limiting and idempotent requests
- Network provider abstraction layer
- Payment gateway abstraction layer
- Webhooks and real-time event delivery
See Everything. Resolve Anything.
Give your team a care console that answers questions in seconds, and your leadership the reporting to steer the business.
- Dedicated agent care console
- Cases, refunds and account recovery
- Finance, analytics and regulatory reporting
- Knowledge base and customer messaging
- Full audit trails
Networks, SIMs and Numbers, Orchestrated
Provision services across networks through one clean interface. Manage your identifier inventory end to end and reconcile it against the network automatically.
- SIM, eSIM, MSISDN, IMSI and ICCID inventory
- Automated provisioning workflows
- Reconciliation against the network
- Policy profiles and fair-use control
- Fixed-wireless CPE management and zero-touch setup
An App Your Customers Will Actually Open
A white-label self-care app that carries your brand. Customers check usage, top up, buy bundles, manage their family and get support without ever calling you.
- Balance, usage and top-up
- Buy bundles and change plans
- Family and group management
- Push notifications
- Router and connection management
- Branded per tenant
Everything You Need to Run a Carrier
Six power-packed capability areas. One platform. Zero vendor sprawl.
Real-Time Charging
A full-featured online charging console puts rating plans, balances, sessions and thresholds at your fingertips.
- Rating plans and destination rates
- Live sessions and CDRs
- Charge tester and cost lookup
- Triggers, thresholds and action plans
Billing & Payments
Turn usage into revenue, then collect it, whichever way your customers prefer to pay.
- Postpaid billing runs and invoices
- Cards, direct debit and instant payments
- Reconciliation and refund queues
- Collections and overdue handling
CRM & Campaigns
Win customers, win them back, and keep them with tools built for telecom growth teams.
- Leads, opportunities and cases
- Email and drip campaigns
- WhatsApp and SMS messaging
- Customer segmentation
Onboarding & Identity
Activate customers quickly while keeping every regulator happy.
- Pluggable identity verification
- Document review workflows
- Activation gating
- Privacy and retention controls
Network Orchestration
Automated, observable provisioning from order to live service.
- Workflow-driven provisioning
- Provider abstraction layer
- Number porting and eSIM
- Network reconciliation
Fixed Wireless & Broadband
Everything required to sell and support connectivity delivered over the air.
- Coverage and serviceability checks
- CPE lifecycle and zero-touch provisioning
- Signal quality insight
- Service-quality and regulatory reporting
From Idea to Live Subscribers
A clear path from first conversation to first customer
2. Configure
Plans, pricing, branding, payment methods and country rules, shaped around how you want to compete.
3. Integrate
We connect your network, payment providers and partners, and build whatever is missing.
4. Launch & Grow
Go live with your team supported, then add brands, plans and markets as you scale.
Industries We Serve
If you sell connectivity, we help you sell more of it
Mobile Virtual Network Operators
Launch a brand fast and run it lean, with charging, billing, care and a branded app in one box.
Mobile Virtual Network Enablers
Host many brands on one platform, with isolated tenants, per-brand branding and platform-level control.
Fixed Wireless & Broadband Providers
Coverage checks, device lifecycle, zero-touch setup and flexible plans for home and business broadband.
Enterprise Communications
Give large organizations and communities connectivity with the billing and care they expect.
Professional Services
Need something the platform does not do yet? We build it. From strategy to custom development to managed operations, one team takes you from idea to live.
Strategic Consulting
Expert guidance for launching and optimizing telecommunications operations
- Business case development
- Regulatory compliance
- Technology roadmapping
- Vendor selection
Custom Development
If you can describe it, our engineers can build it, on top of a platform designed to be extended
- API development
- System integration
- Feature enhancement
- Performance optimization
Managed Services
Round-the-clock monitoring and support for your critical systems
- 24/7 NOC monitoring
- Incident management
- Performance tuning
- Security updates
Built on Modern Technology
Enterprise-grade architecture designed for telecommunications scale
Security First
Role-based access, audit trails, field-level encryption, rate limiting and tenant isolation, built in from day one
Cloud-Native and Resilient
Built for AWS with workflow orchestration, background job queues, health probes and Prometheus monitoring
Ready for Any Market
Country rules, currencies, time zones and languages are driven by configuration, not code changes
About Carrier Grade Inc.
A decade of excellence in telecommunications software
Pioneering Telecommunications Innovation Since 2015
Founded by telecom industry veterans, Carrier Grade Inc. has grown from a boutique consultancy to a leading provider of enterprise telecommunications software. Our mission is to democratize access to carrier-grade technology, enabling operators of all sizes to compete effectively.
10+
Countries
20+
Years Experience
Resources & Insights
Stay informed with industry trends and best practices
Industry Report
Ericsson Mobility Report 2025
Industry-leading analysis of mobile trends, 5G forecasts, and telecommunications market insights. Includes data on mobile subscriptions, traffic growth, and network evolution.
Download PDFResearch Study
B2B Customers Have Spoken: Will Telcos Listen?
McKinsey survey of tech and telco B2B decision-makers exploring how operators can expand beyond connectivity into new growth areas.
Read StudyTechnical Paper
AI Infrastructure: New Growth Avenue for Telco Operators
Analysis of how telecommunications operators can provide the backbone for today's AI economy and navigate the opportunities in AI infrastructure.
Read PaperQuestions Operators Ask Us
Straight answers, no jargon
How quickly can we launch?
It depends on your network and payment integrations. The platform already ships with the core building blocks, so most of the work is configuration and connection, not building from scratch. Book a demo and we will map your path.
Can you handle multiple brands?
Yes. A platform tenant hosts any number of brand tenants, each with its own branding, settings and back office.
Do you integrate with our network and payment providers?
Through provider abstraction layers and TM Forum Open APIs, and our engineers build new connectors when you need them.
What if we need a feature you do not have?
Tell us. Custom development is a core part of what we do, and the platform is designed to be extended.
Is there a mobile app for our customers?
Yes, a white-label self-care app covering balance, top-up, bundles, family management and more, branded for each tenant.
Can you run it for us?
Absolutely. Our managed services team can operate the platform so yours can focus on growing the business.
Book Your Live Demo
See the platform running live and walk away with a launch plan tailored to your market. Tell us a little about your project and our team will reply within one business day.
Global Headquarters
2665 S Bayshore Dr. Suite 220Miami, Florida 33133
United States
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